Shipping INFO

Shipping to the US is temporarily closed.

Online store contact information

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. By placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.

Delivery

Orders are mailed Monday to Thursday. The delivery time is usually 4-10 business days after your purchase. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the checkout function of the online store before the final acceptance of the order.

Kilatora Design will not be paying any coverage costs for any international orders placed on this website. The customer is responsible for any customs fees incurred.If the customer chooses not to pay the fees, customs will return the package to our warehouse. We are only able to refund the product cost, not the shipping cost that was already paid and spent.

If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay. 

Letter mail does not include tracking.

Returns

The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition.The deadline for cancellation ends 14 days after the last batch of goods has been received or, in the case of downloadable products, from the moment the order is received.

If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.

The customer is responsible for the costs of the return. The postage costs of the product will be deducted from the amount to be returned.

Order cancellation, error liability and complaints

Before the order is delivered, the order can be canceled with a written notification by e-mail.

The online store has statutory error liability for the products sold. In cases of complaints, please contact our customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.

If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.